FAQ & Contact
Everything you need to know about our custom pet portraits.
Ordering & Process
How do I order a custom pet portrait?
Simply choose your preferred size, upload 1-2 clear photos of your pet, select any additional options, and place your order. We'll confirm receipt and begin sculpting within a few days.
What kind of photos do you need?
We need clear, well-lit photos of your pet from multiple angles — front-facing, side profile, and close-ups of any unique features. Natural daylight photos work best. Avoid blurry or dark images.
How long does it take to complete?
Every piece is handmade to order and takes about 3–10 days to make. This includes sculpting, your approval of the artist proof, and final finishing. Shipping adds another 2–4 weeks depending on destination.
Can I see a preview before it's finished?
Yes! We send you an artist proof photo for your approval before completing the final details. You can request adjustments at this stage.
Shipping & Returns
Do you ship internationally?
Yes, we ship worldwide! Every order ships free — no minimum required.
What if I'm not satisfied?
We offer a 100% satisfaction guarantee. If you're not happy with your portrait, we'll rework it until you are. Contact us within 7 days of delivery to discuss options.
Product Details
What materials do you use?
Our portraits are hand-sculpted using premium merino wool with a needle felting technique. Each piece is unique and crafted entirely by hand.
How do I care for my portrait?
Keep your portrait away from direct sunlight and moisture. Light dusting with a soft brush is all that's needed for cleaning. Avoid pressing or squeezing the felted wool.
Can you do multiple pets in one portrait?
Absolutely! Each additional pet is $30. Select the number of pets during the ordering process and upload photos for each pet.